Returns & Exchanges

If you're not happy, we're not happy! We want you to be pleased with your Lily Trotters compression socks and provide a 100% satisfaction guarantee. Our customers deserve the best in quality. If you are not satisfied with your purchase, we're here to help.

RETURNS

Are my items eligible for a return?

• Customers have 30 days from the date of purchase to return an item.
• We can only accept returns if the merchandise was directly purchased from lilytrotters.com. We cannot process returns from retail stores and other online retailers.
• Sale items are non-refundable.

Returns Process

1. Initiate your return by clicking here. 
2. A Lily Trotters team member will review your request promptly.
3. Once we receive your returned items, we will inspect the return and notify you of the status of your refund. 
4. If your return is approved your refund will be issued in the same form as the original payment within 10 days of receiving your return order.

Keep In Mind

• The original shipping and handling will not be refunded. If you need assistance, please email customer service at info@lilytrotters.com and a team member will get back to you promptly.
• If items are not received in the original packaging and condition, a refund will not be issued.

EXCHANGES

Are my items eligible for an exchange?

• Customers have 30 days from the date of purchase to initiate an exchange.
• To be eligible for an exchange, all items must be unused and returned with the original packaging.
• Sale items can be exchanged for sale items of equal or lesser value, when available.
• Exchanges are subject to inventory availability.
• If there is an order issue due to an error made by Lily Trotters, your exchange will be addressed quickly at no cost to you.

Exchange Process

1. Initiate your exchange by clicking here. 
2. A Lily Trotters team member will review your request promptly.
3. Once we receive your items, we will inspect the goods. If your exchange is approved, we will process your new order within 10 days of approval.

Keep In Mind

• Customers are responsible for the cost of shipping items intended for exchange back to Lily Trotters and for replacement product to be reshipped.
• If items are not received with the original packaging and in good condition, an exchange may not be processed.

FAQ

I think my item might be faulty. What do I do?
Please follow the returns process above.  Our team will then follow up promptly.

When will I receive my refund?
Your refund will be issued in the same form as the original payment within 10 days of receiving your return order.