Website Privacy Policy Statement
This website (www.lilytrotters.com) is operated by Lily Trotters International, Inc. (“Company”) and this policy applies to all websites owned, operated, controlled and otherwise made available by Company, its parent, their affiliates and subsidiaries (including, but not limited to, mirrored, co-branded and successor sites). Our address is:
We may be reached via email at info@lilytrotters.com.
Introduction
Company respects the privacy and security of your personal information. The following privacy policy describes the information we collect, how we use it and what rights you have to it. By using www.lilytrotters.com, you acknowledge and agree to the terms and conditions of this Website Privacy Policy Statement (“Privacy Policy”). If you do not agree to these terms and conditions, please do not use www.lilytrotters.com.
We reserve the right to change or modify our privacy practices that are described herein from time to time simply by posting a revised Privacy Policy on www.lilytrotters.com. Any such change shall be effective immediately upon posting of the revised Privacy Policy on www.lilytrotters.com. We reserve the right to make the revised or changed Privacy Policy effective for information we already have about you, as well as any information we receive in the future. We encourage you to refer to this Privacy Policy on an ongoing basis so that you understand our current privacy practices.
Privacy Policy
Like many websites, we gather information about how visitors use www.lilytrotters.com. We also gather information about you from services other than a website including, but not limited to, the telephone, mail and trade shows. In general, you can visit many of the web pages on www.lilytrotters.com without telling us who you are or revealing any personal information about yourself. We, however, may track your Internet Protocol (IP) address and other anonymous information from your web browser for trends and statistics (including, but not limited to, browser version, pages requested and pages visited), but you will remain anonymous unless you provide us with personal information during your visit to www.lilytrotters.com or during an earlier or subsequent visit and we are able to link your IP address between your current visit and one of these other visits.
We also work with service providers who use tracking technologies to serve ads across the Internet or track email communication response rates on our behalf. These companies may collect personal information about your visits to www.lilytrotters.com and your interaction with our communications, including advertising.
In addition to anonymous information, we also collect personal information from you at www.lilytrotters.com when you voluntarily submit it to us. We request personal information from you (which may include your name, address, telephone number, email address, gender and, year of birth) when you:
- Complete a service request or registration, survey, application or other form;
- Purchase a product or service from us or from one of our vendors, suppliers or other agents;
- Sign-up to receive email newsletters or other correspondence;
- Submit materials to www.lilytrotters.com;
- Participate in a promotion, contest, sweepstakes or similar promotional activity;
- Request a catalog or other materials from us; and/or
- Request e-mail, fax, mail or telephone support or services.
Our third party point of sales operator processes all of your payments. We do not have access to your related financial account information, including, but not limited to, credit card numbers.
You may choose not to provide us with any personal information. In such event, you can still access and use many portions of www.lilytrotters.com; however, you will not be able to access and use those portions of www.lilytrotters.com or the services available on or through www.lilytrotters.com that require your personal information.
Using Information
We may use the information we collect to:
- Customize and/or personalize your communications, surfing, viewing, shopping and/or website experience;
- Better respond to your customer service inquiries;
- Communicate with you about your purchase, account information, or customer service needs;
- Communicate with you about our products and events, and for other promotional purposes;
- Improve our business;
- Administer contests, promotions, surveys or other website features;
- Provide technical support to you; and
- Perform any other lawful acts except for those acts expressly prohibited by the terms and conditions set forth herein.
Except as expressly set forth herein, we do not loan, give away, sell, distribute or rent your personal information to any third party.
We will disclose your personal information to third parties if you have previously consented to such disclosures and in special circumstances, including, but not limited to, the sale of the Company or any portion thereof; during the due diligence in connection with a potential sale of the Company or any portion thereof; during any bankruptcy, insolvency or liquidation of the Company; or in other similar circumstances.
For the purpose of operating our business and providing you with certain services and products and to process your purchases, shipments and payments, we may disclose your personal information to one or more of our business partners, distributors, suppliers, affiliates, service providers or other third parties who are assisting the Company in performing such services. Without limiting the foregoing, these third parties may provide the Company with payment processing, shipping, data management, email distribution, live text chat, email response, market research, information analysis, and promotions management services. We provide such parties with the personal information they need to perform their respective services and we use commercially reasonable efforts to require them to safeguard your personal information and limit their use of it.
For example, our store is hosted on Shopify Inc.’s system. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify e-commerce application. Shopify uses commercial industry security measure to safeguard this information.
If you choose a direct payment gateway to complete your purchase, then Shopify also stores your credit card data. It is encrypted using the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored by Shopify only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction is deleted by Shopify. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of companies like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by Shopify and its service providers. For more information, you also may want to read Shopify’s Terms of Service located at https:/www.shopify.com/legal/terms or its Privacy Statement located at https:/www/shopify.com/legal/privacy.
We also may disclose personal information about you upon request by the government; in response to a court order; when required by law or when we believe in good faith is required by law; to enforce our Privacy Policy, terms and conditions or other agreements and polices on www.lilytrotters.com upon your request; or to contact, identify or bring legal action against someone who may be causing injury to or interference with our or others’ rights or property including, but not limited to, claims for infringement of intellectual property, invasions of privacy or situations involving threats or alleged threats to the physical safety of a person’s property. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for their marketing purposes.
We may also provide aggregated, non-personally identifiable information to third parties for any legal purposes whatsoever.
Protecting Your Information
We use commercially reasonable efforts to safeguard and secure your personal information while stored on our computer systems. Regardless of these efforts by us, no system connected to the internet can be guaranteed to be 100% secure.
We use commercially reasonable effort to safeguard and secure the transmission of your personal information from your computer to our computers. Regardless of these efforts by us, no data transmission over the public Internet can be guaranteed to be 100% secure.
Cookies
www.lilytrotters.com uses cookies. A cookie is a small, removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on this Lilytrotters Website and allow us to enhance, facilitate and personalize your online surfing and shopping experience. For example, we use cookies to:
- Remember the items you purchased;
- Recognize you when you return to www.lilytrotters.com;
- Enable you to use our one-click checkout;
- Present relevant content to you when you visit www.lilytrotters.com;
- Analyze visitor behavior; and
- Facilitate other similar types of activities.
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your web browser settings. If you turn cookies off, you won't have access to many features that make your visit to www.lilytrotters.com more efficient and enjoyable, and in some cases, some of our services will not function or will function with limited capability.
Tell a Friend
If the Company offers a “Tell a Friend” service at any time and if a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. The Company collects the email address of your friend for the sole purpose of automatically sending the friend an email inviting them to visit the site but does not store this information.
Children's Online Privacy
We do not knowingly collect personal information from children under the age of 13. www.lilytrotters.com is not intended to solicit information of any kind from children under the age of 13, and we have made commercially reasonable efforts to design this Lilytrotters Website to prevent our knowing acceptance of any such information.
It is possible that by fraud, deception or error, we may receive information pertaining to children under the age of 13. If we are notified of this, as soon as we verify the information, we will immediately obtain parental consent or otherwise delete the information from our servers. If you want to notify us of our receipt of personal information belonging to a child under the age of 13, please do so at info@lilytrotters.com.
Blogs, Chat Rooms and Forums
www.lilytrotters.com may now or in the future include blogs, chat rooms, forums, message boards, and/or news groups. Any information that is disclosed in these areas becomes public information. You should exercise caution before disclosing your personal information via these public venues, which you do at your own risk. If you do so, you may receive, among other things, unsolicited emails or "spam" from others. The Company cannot safeguard the privacy of personal information that is disclosed online in this manner.
Other Websites
When browsing www.lilytrotters.com, you may be directed to other websites that are beyond our control. These other websites may use cookies and pixel tags, collect data, or solicit personal information. We have no control over them or how they collect, distribute or otherwise use your personal information or how they safeguard and secure your personal information. The Company is not responsible or liable for the conduct, policies or actions of the owners of such websites or the content displayed on these websites. These websites are linked to this Lilytrotters Website only for your convenience and you access them at your own risk.
Unsubscribing, Removing or Modifying Your Information
We want to communicate with you only if you want to hear from us. You may unsubscribe from receiving emails from us at any time by using the link included at the bottom of each email communication.
In some limited circumstances, such as to resolve disputes, troubleshoot problems and enforce our Website Terms and Conditions of Use Agreement, we may retain in our files information you have requested to remove. Further, your personal information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests.
We reserve the right to send you certain communications related to www.lilytrotters.com that are considered part of your account, such as technical alerts, without offering you the opportunity to opt out of receiving them.
Phishing
Phishing is the illegal attempt to mislead people into providing personal or financial information, including credit card numbers, login IDs, passwords and Social Security numbers, via email or through fraudulent websites. The most frequent phishing attacks occur through email disguised to appear as though it came from a reputable company. Most phishing attempts urge you to update or validate your account information, typically through a link in an email directing you to a fake website that appears to be legitimate.
Do not provide your personal or financial information in response to an email request or after clicking on a link from an email. The Company does not ask for this type of information through an email communication.
To help protect your computer and personal information, make sure you have current anti-virus and firewall software installed on your computer and update such software on a regular basis. Also, please review your credit card statements carefully and verify that all transactions are authorized and report any discrepancies immediately to your credit card company.
To learn more about phishing scams, you may wish to visit www.antiphishing.org or www.consumer.gov/idtheft.
Some sections of www.lilytrotters.com may require you to set up a user ID and password. We recommend that you do not divulge your password to anyone. The Company will never ask you for your password in an unsolicited telephone call or email. If you suspect you have received a fraudulent email from the Company or any of its affiliates, please contact us immediately at info@lilytrotters.com.
Terms and Conditions
The Company has a Terms and Conditions Agreement that sets forth the terms and conditions under which we provide products, services and information to you from www.lilytrotters.com. Please review the terms and conditions governing your use of, and access to, www.lilytrotters.com. It is your responsibility to read, understand and comply with the terms and conditions set forth therein.
Mobile Message Service Terms and Conditions
Last updated: 6/9/2021
The Lily Trotters mobile message service (the "Service") is operated by Lily Trotters International, Inc. (“Lily Trotters”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., cart reminders) from Lily Trotters via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to 855.452.0401 to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other Lily Trotters mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to 855.452.0401 or email info@lilytrotters.com
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages.
You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Questions and Feedback
We welcome your questions, comments, and concerns about this Privacy Policy and our privacy practices. Please send us feedback at customerservice@lilytrotters.com pertaining to these matters or any other issue you may have with the Company or www.lilytrotters.com
If you feel that we are not following our stated Privacy Policy, you may also contact state or local chapters of the Better Business Bureau, your state or local consumer protection office, or The Federal Trade Commission.
Last Updated: August 25, 2023
